Clinic Supervisor

The Clinic Supervisor is responsible for assisting in planning, coordinating and monitoring all operational and financial aspects of the Wesley Health Center; in conjunction with providing effective leadership to clinic staff, oversee the delivery of quality, cost-effective patient care. The position works together with the Clinic Administrator in directing the support service of personnel in the discharge of their responsibilities.

Principal Responsibilities:

1. Function in as a member of a multi-disciplinary team and leadership team to facilitate JWCH’s Strategic and Operational Plan.
2. Communicate organizational objectives and vision to the clinic team members.
3. Maintain and ensure compliance with all JWCH policies and procedures and regulatory agencies rules and regulations including HIPPA guidelines.
4. Ensure and maintain sites specific insurances, licenses, certifications, contracts, MOUs, etc.
5. Assist Clinic Administrator with the development and implementation of departmental goals, policies, procedures, budgets, and reporting tools.
6. Promote a team approach to delivering quality, cost-efficient care where patient satisfaction is the primary goal.
7. Supervise staff to ensure duties are performed effectively and efficiently. Ensure staff provide excellent inpatient care with appropriate orientation, training, coaching and monitoring, while maintaining employee satisfaction.
8. Coordinate providers’ schedules and the scheduling of patients, monitor appointment availability (access) and implement changes as needed.
9. In conjunction with the designated Clinic Administrator, work to enhance provider satisfaction and, when necessary, assist in resolving provider related issues.
10. Based on projected enrollment, visits, and utilization, monitor the impact of growth on the facility’s existing space plan; propose, plan and direct facility expansion and enhancement projects when required; maintain a professional facility appearance that meets the expectations of patients.
11. Assist with the coordination and implementation of quality improvement activities in conjunction with Quality Improvement/Quality Assurance and overseeing the delivery of quality patient care within the Wesley Health Center site.
12. Work with the billing department for the timely collection and submission of encounters. 
13. Enhance health center visibility through community involvement by participating in service and professional organizations.
14. Actively participate on organizational and ad-ho committees, as needed.
15. On a monthly basis, and as needed, report progress, operational issues, organizational opportunities and threats to the Operations Leadership Team.
16. Monitor patient satisfaction through various programs such as the formal complaint process, patient survey, etc. and respond as appropriate.
17. Work toward ensuring that customer service standards are met and perform additional duties as assigned.
18. Participate in JWCH’s customer service training called AIDET on an annual basis.
    1.  Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions.
    2. Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes.
19. Become a Master Trainer by participating and learning the AIDET Customer Service Train-the-Trainer Program by JWCH.
    1. Conduct at least one AIDET customer service training for staff on an annual basis as a Master Trainer.
    2. Ensure all new and existing team members complete the AIDET customer service training annually.
20. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
21. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
22. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
23. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
24. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
25. Other duties as assigned by supervisor.

Requirements:

1. Bachelor’s degree preferred with three or more years of health care management experience. Education may be substituted by experience.
2. Knowledge of Federal, State and local funding designated for health services.
3. Experience working with clients or patients and staff from diverse socio-economic, ethnic and cultural backgrounds.
4. Supervisor experience required.
5. Bilingual/Bi-cultural (Spanish/English) required.
6. Experience in Community Health Care Center preferred.
7. Proficiency with computer applications.