Intake Supervisor - Job #1065

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Department: Case Management - Antelope Valley

Supervision: Receives supervision from Consumer Services Managers/Directors

The Position and Job Summary

• Opens and assigns cases for assessment. 
• Coordinates, participates, and collaborates closely with multi-disciplinary eligibility staffing committee. 
• Changes status on cases as indicated to meet applicable timelines, entering information in Regional Center computer system. 
• Conducts Social assessments as indicated.
• Interfaces with vendor providers.
• Collaborates and outreaches with external community and governmental agencies as related to eligibility determination process.
• Assists in addressing and resolving customer service and quality assurance issues, as well as performing complex case management related to intake and assessment.
• Performs administrative tasks as required.
• Participates in meetings and training sessions as requested.
• Travels to visit applicants and other parties on a timely basis as needed, using reliable transportation.
• As a leader of assigned direct reports, conducts performance evaluations; approves timesheets; conducts unit meetings; conducts individual meetings with direct reports; provides feedback on specific tasks and projects; develops procedures; conducts training to direct reports and others at Regional Center.

Employment Standards 

A Bachelor’s Degree in Social Work, Sociology, Psychology, or a related field in health and human services and 5 years of Regional Center experience is required.

A Master’s degree in Social Work, Sociology, Psychology, or a related field in health and human services and 2 years of related professional experience is required. 

A Master’s Degree in an unrelated field 3 to 5 years of related professional/leadership experience, 3 years of professional experience should include service coordination at a Regional Center or related experiences and previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.

Skills and Abilities 

Understanding of family systems and appreciation for person-centered planning and thinking; empowering staff to achieve their professional goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook. 

Essential Requirements 

This leadership position oversees service coordinators who are primarily community-based and in the office. Must be comfortable supporting staff in the field or working remotely and being available to staff. Frequent telephone, virtual, and out-of-office meetings required.  Valid California Driver’s License and reliable transportation, or acceptable substitute, required.  

NLACRC Offers an Excellent Benefits Package

We offer employees a variety of health and dental plans: 

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution additional plan that the employee may select for employee only or employee and dependents costs. 
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents.  We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees 
• No cost Vision plan for employees and eligible dependents 
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b) 
• Participate in the Public Service Loan Forgiveness program
• Participate in the Tuition Reimbursement Program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option (after 90-days continuous employment, at manager/supervisor’s discretion)

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Many Consumer Services Supervisors gain experience and enter into Manager or Director positions. 

Diversity, Equity, and Inclusion 

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging. 

Compensation

This position is exempt. Salary range $90,225.28 - $114,501.69 annually. 

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.