Office Assistant / Lead Setter

Job Title: Office Assistant / Lead Setter
Company: Prime JD Bathroom Remodel Express
Location: High Desert Area, California
Job Type: Full-Time

About Us

Prime JD Bathroom Remodel Express is a fast-growing bathroom remodeling company serving the High Desert area. We specialize in high-quality, efficient remodels and pride ourselves on excellent customer service and professionalism.

Position Overview

We are seeking a reliable and motivated Office Assistant / Lead Setter to support daily office operations and drive lead generation efforts. This role is ideal for someone who is organized, detail-oriented, and comfortable making both inbound and outbound calls.

This position requires a high level of outbound calling (including cold calling), so candidates must be comfortable speaking with potential customers and handling rejection while maintaining a positive attitude.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries
• Make outbound calls, including cold calling, to generate and follow up on leads
• Set and confirm appointments for in-home estimates
• Maintain and update customer information in CRM or tracking systems
• Assist with general administrative tasks (filing, emails, data entry)
• Coordinate with the sales team to ensure smooth appointment flow
• Provide excellent customer service and represent the company professionally

Qualifications

• Previous experience in office administration required
• Experience with outbound calling, cold calling, or lead generation strongly preferred
• Strong communication and phone skills
• Comfortable handling objections and hearing “no”
• Basic computer skills (email, spreadsheets, CRM systems a plus)
• Strong organizational and multitasking abilities
• Reliable, punctual, and self-motivated

Compensation & Benefits

• Competitive hourly pay (based on experience)
• Performance bonuses for booked appointments/leads
• Opportunities for growth within the company
• Flexible scheduling (if applicable)