Patient Registration Clerk

As a member of the Morongo Basin Healthcare District (MBHD) team your mission is to improve the health and wellness of the communities we serve. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors, and coworkers. You will be required to interact with patients, the public, co-workers, and management in fulfilling your mission.

In your role as Patient Registration Clerk you will report to Business Services Office Director. Your responsibilities will include greeting and registering patients, completing paperwork, answering telephones, collecting co-pays, scheduling appointments for patients, and performing general office functions as needed.

EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

DUTIES
Accurately enters patient and insurance information into the E.H.R. system
Identify issues involving patient demographics and insurance eligibility and escalate to management as needed
Verify insurance eligibility, benefits, and patient share of cost for certain office visits and procedures with 3rd party
and governmental payers upon scheduling of patient
Obtain pre-authorization as required by 3rd party insurance and governmental payers
Negotiate payment plans for patients who cannot afford payment in full using sliding fee scales
Accurately applies sliding fee scales
Complete good faith estimate
Perform financial counseling with patients to ensure they are aware of their insurance coverage and financial
responsibility
Serves as a patient advocate ensuring patients are aware and take advantage of all governmental programs such as
Medi-Cal, IEHP, etc as well as sliding fee discounts based on family size and income
Reconcile billing at the end of patient visit
Respond to billing department inquiries and responds effectively to questions and concerns expressed by patients
and other staff
Manage in-person medical record release request and scanning processes
Accurately prepare end-of-day reports for manager review
Accept and process payment transactions according to established guidelines
Schedule appointments for follow up as needed
Handles sensitive patient issues tactfully in a calm and professional manner
Communicates updates to patients keeping them informed of wait times
Maintains less than 3% error rate
Assists with patient portal
Performs related duties as assigned

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by you to successfully perform the essential
functions of this job with or without a reasonable accommodation. You are required to notify management of any limitations or
restrictions that may alter your ability to perform the essentials of the position you hold.
You may be required to occasionally lift and/or move up to 20 pounds. You will be required to travel within the service
area. You will regularly sit for long periods of time; spend extended time at a keyboard or telephone; and interface with
others effectively. You will be occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.

EDUCATION AND EXPERIENCE REQUIRED
High School diploma or equivalent
A minimum of 6 months of experience in customer service, healthcare experience, insurance verification
Proficient in Microsoft Office products
Experience with electronic medical records programs preferred