Some of the Visitor Services Assistant Standard Duties include but are not limited to:

• Provide visitor services including patrol, roving, fixed post assignments and public programs.
• Participate in day-to-day operation of a seasonal contact station.
• Site monitoring, and resource protection.
• Operates two-way radio equipment.
• Responds verbally to visitor inquiries, offering information and guidance.
• Public can include individuals who are distressed, confused, frustrated, difficult or even hostile.
• Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders.
• Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation.
• Direct visitors and the public with problems, questions, or complaints to appropriate resources.
• Assists in medical or other emergencies up to level of training.

• Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources).
• Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area.
• Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
• Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel.
• Assess a situation to determine the appropriate response in accordance with policy guidelines.

Conditions of employment

• U.S. Citizenship required.
• Appointment subject to background investigation and favorable adjudication.
• Males must meet Selective Service Registration Act requirement.
• Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program.
• Occupancy of government quarters may be required.
• Government housing may be available but is not guaranteed.
  • Use find a park to contact specific parks for more information on government housing.
• You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided.
• You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work.
• You may be required to complete training and operate a four-wheel drive vehicle.
• You may be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license will be required in such cases.
  • You must be at least 18 years of age or older to operate government vehicles.
• You may be required to complete training, obtain and maintain a government credit card with travel and purchase authority.
• You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Qualifications

All qualifications must be met by the closing date of this announcement-10/26/2026 (unless otherwise stated in this vacancy announcement).

Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.

To qualify for this position at the GS-04 level, you must possess one of the following:

A. One year of progressively responsible clerical, office, or other work that indicates your ability to acquire the particular knowledge and skills needed to perform the duties of a Visitor Services Assistant. General experience includes greeting the public, disseminating information, providing directions and fee collection.
-OR-
B. Two years of education above high school (60 semester hours or 90 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
-OR-
C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined.

To qualify for this position at the GS-05 level, you must possess one of the following:

A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems).
-OR-
B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university.
-OR-
C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. NOTE: only education in excess of what is required for the GS-04 (60 semester hours) will be creditable towards meeting specialized experience for the GS-05. For example, if you have 80 semester hours of college coursework, only 20 semester hours (those beyond 60 semester hours) will be used to qualify at the GS-05 level.

Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.