Houseperson

Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.

AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often. 

Summary: Housekeeping Houseperson

The role of the Houseperson is to support the Housekeeping team while ensuring the cleanliness of our property and delighting our guests.  Housepersons are responsible for caring for public areas, delivery of stock, storage organization and responding to guest requests. Assist with setup, breakdown and cleaning of catering space.

Essential Functions

• Restocks and maintains all public areas throughout the day/night.
• Is responsible for all guest requests, such as linen deliveries, luggage transport, and some maintenance issues on day/night shift.
• Responsible for all deliveries of product for housekeeping. 
• Thoroughly cleans all assigned rooms according to guidelines and highest standards of cleanliness; including  dusting, mopping, cleaning windows, making beds, removing trash, and scouring bathrooms.
• Straightens bathroom, bedroom and furniture items.
• Dusts, polishes and removes marks from walls, counters, and furnishings.
• Sweeps, mops and cares for floors.
• Replaces guest amenities and supplies, and maintains the inventory of every item replaced in guestrooms. 
• Communicates the status of cleaned rooms to the Housekeeping Supervisor. 
• Reports all lost and found items to the Housekeeping Supervisor immediately, listing the room number or area where the item was found. 
• Reports any damaged or missing items to Maintenance and the Housekeeping Supervisor. 
• Reports exceptional and/or unusual circumstances, such as no luggage in a check out room,  damage in the rooms, etc. to the Housekeeping Supervisor. 
• Uses designated cleaning products properly and safely. 
• Follows proper handling procedures for dirty rags/linens. 
• Restocks and maintains housekeeping cart. 
• Restocks and maintains all chemicals, paper products, and linen.
• Follows proper key code control procedures. 
• Helps to create a positive and upbeat workplace by being friendly, helpful and accommodating to guests, clients and co-workers.
• Assists guests with questions and requests. 
• Represents Field Station in a professional and courteous manner; pay attention to the details in your personal appearance and grooming.
• Learn how to carry out property emergency procedures. 
• Ability to work flexible hours including evenings, weekends, and holidays.
• Performs any other duties as requested by management.
• Assist with setup, breakdown and cleaning of catering space.

 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Competencies

• A passion for the great outdoors. 
• Able to arrive for assigned shifts on time.
• Must have an understanding of how to properly use assigned cleaning equipment and products. 
• Knowledge of proper cleaning product handling and safety procedures. 
• Ability to solve practical problems and know how to navigate ambiguous situations where standards have not been established. 
• Able to operate cleaning equipment such as a vacuum cleaner. 
• Thoroughness and an attention to detail.
• Excellent and attentive customer service.

Work Environment

• Regularly works indoors and outdoors, in all seasons and all weather conditions
• Regularly works with mechanical, electrical and vibrating equipment.
• Frequently exposure to smells and chemicals associated with cleaning products.
• Sometimes the noise level in the work environment can be loud.

Physical Demands

This role requires the ability to move and lift up to 25 lbs; push/pull to move guest room furniture, and bend, twist, stoop, kneel, crouch, squat, and reach overhead. Standing and walking for extended periods of time and the ability to climb stairs may be needed. Speaking, hearing, and finger dexterity are needed.

Position Type and Expected Hours of Work

This position may be full-time or part-time, may require overtime and/or nights, holidays and weekend work.

AAP/EEO Statement

Field Station is an Equal Opportunity Employer We celebrate diversity and are committed to creating an inclusive environment for all Team Members.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member for this job. Duties, responsibilities and activities may change at any time with or without notice.