Operations Supervisor

Job Summary:

The Warehouse Supervisor plays a critical leadership role in the day-to-day operations of an assigned facility. Reporting to the onsite management team, this position is responsible for overseeing production performance, ensuring compliance with company policies and safety standards, and driving continuous improvement across all operational functions. The ideal candidate will have strong leadership skills, a hands-on approach to problem-solving, and the ability to effectively communicate with team members, customers, and senior leadership. This role is key to upholding our core values of service, sustainability, safety, and operational excellence.

Our Story… So Far

Founded in 1989 and headquartered in Dallas, Texas, PLA is a national supply chain solutions provider offering Pallet Management Services, 3PL Services, Reverse Logistics Services, and Freight Brokerage & Transportation Management Services, handling over 115 million pallets per year for over 1,500 customers. Now one of the largest pallet manufacturing and recycling companies in the United States, PLA has over 76 facilities, employing upwards of 3500 employees across 23 states, and is still looking for opportunities for growth, both organically and through acquisition.

Here's What We Offer

• Daily Pay Option – Access your earnings before payday
• Weekly Pay – Get paid on time, every week
• PTO (Paid Time Off)
• Full Benefits: Medical, Dental, and Vision Insurance (3 medical plan options through Blue Cross Blue Shield with low weekly premiums starting at $28.75)
• Health Savings Account (HSA) – Company contribution up to $750 annually with tax-advantaged savings
• 401(k) with Company Match
• Flexible Benefits – Multiple plan options to fit your needs and budget
• Prescription Drug Coverage – Low copays starting at $10 for generic medications
• FREE Life Insurance & AD&D – Basic coverage provided at no cost upon employment
• Vision Benefits – $10 eye exams and $150 frame allowance through Superior Vision by MetLife (starting at $1.46 per week)
• Dental Coverage – 100% preventive care with MetLife plans (starting at $5.76 per week)
• Voluntary Short-Term Disability (STD) – Income replacement up to 60% of weekly covered earnings (max $1,500 weekly)
• Employee Assistance Program (EAP) – Free and confidential support
• Additional Voluntary Benefits – MetLife Legal Services, Identity Theft Protection, and ASPCA Pet Insurance

Our Story… So Far

Founded in 1989 and headquartered in Dallas, Texas, PLA is a national supply chain solutions provider offering Pallet Management Services, 3PL Services, Reverse Logistics Services, and Freight Brokerage & Transportation Management Services, handling over 115 million pallets per year for over 1,500 customers. Now one of the largest pallet manufacturing and recycling companies in the United States, PLA has over 76 facilities, employing upwards of 3500 employees across 23 states, and is still looking for opportunities for growth, both organically and through acquisition.

What You'll Be Doing as a Warehouse Supervisor:

• Lead and support daily warehouse operations at an assigned facility.
• Partner with onsite leadership to meet customer service and quality standards.
• Track and achieve daily, weekly, and monthly production goals.
• Review performance reports and identify opportunities for improvement.
• Coordinate employee scheduling, timekeeping, and performance management.
• Assist in hiring, training, coaching, and retaining warehouse staff.
• Enforce company policies, procedures, and safety protocols.
• Monitor labor costs, minimize waste, and ensure timely order fulfillment.
• Serve as the main communication link between operations, employees, and customers.
• Inspire accountability, set clear goals, and promote positive workplace culture.
• Establishes and maintains consistent and proper communication with internal and external management teams.
• Partners with onsite management team to ensure the customer's expectations of the highest level of quality standards and service are achieved.
• Responsible for meeting or exceeding daily, weekly, and monthly production goals.
• Reviews and analyzes daily and weekly reports to ensure constant improvement in operations.
• Partners with onsite management team to ensure timely completion and administration of all employment tasks including employee scheduling, timekeeping, performance reviews, corrective actions, status changes, separations, attendance, and timely submission of required payroll data.
• Supervises or assists in recruiting, hiring, training, and retention of employees.
• Works with the onsite management team in administering operations standards for cost control, waste reduction, quality, safety, and on-time delivery.
• Serves as an interface between operations, customers, administration, employees, and logistics.
• Provides leadership and guidance to frontline employees. Establishes and communicates goals and objectives. Emphasizes accountability and inspires positive behavior changes.

What We're Looking For:

• Strong leadership skills and a hands-on approach to problem-solving.
• Ability to effectively communicate with team members, customers, and senior leadership.
• Proven experience in a supervisory or leadership role, preferably in a warehouse or production environment.
• Demonstrated ability to meet and exceed production and operational goals.
• Experience with employee scheduling, performance management, and HR processes.
• Strong analytical skills for reviewing reports and identifying areas for improvement.
• Commitment to safety, quality, and operational excellence.

• Ability to stand, walk, bend, stoop, reach, and lift for extended periods throughout the shift.
• Capable of repeatedly lifting and moving pallets and materials, which may be heavy.
• Requires good manual dexterity and tactile sensitivity for inspecting pallet condition.
• Ability to hear and understand verbal instructions and safety alarms in a warehouse environment.
• Excellent vision (including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus) for inspecting pallets and observing surroundings for safety.

Work Environment:

• While performing the duties of this job, the employee will primarily work in a warehouse environment. This may include exposure to dust, fluctuating temperatures (hot and cold), and moderate to high noise levels. Steel-toed boots and other personal protective equipment (PPE) will be required.

PLA and its Family of Companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

If you need assistance or accommodation during the application process because of a disability, it is available upon request by contacting Hiring@Propak.com. The company is pleased to provide such assistance, and no applicant will be penalized because of such a request.