Position Title: Referral Coordinator
Department: Referral Department
Reports To: Program Operations Supervisor
POSITION SUMMARY
The Referral Coordinator is the hub of care continuity, responsible for managing all inbound and outbound referrals to ensure timely patient access to specialty care and services. This role requires strong communication, organizational, and tracking skills to facilitate seamless coordination between providers, patients, payers, and external entities.
HOURS
• 8 per Day / 5 Days per Week - Temporary Full Time
Benefits Package
CATEGORIES OF DUTIES
• Process all incoming and outgoing referrals in a timely and accurate manner.
• Verify insurance requirements and obtain necessary authorizations or pre-certifications.
• Ensure referrals align with payer guidelines and provider network rules.
• Notify patients of referral status and provide instructions for scheduling with specialists.
• Coordinate with referring providers and specialists to confirm appointments and ensure continuity of care.
• Communicate effectively with clinical staff to ensure appropriate follow-up care.
• Act as a primary point of contact for patients and their families, ensuring clear and timely communication.
• Facilitate communication between patients, healthcare providers, and other relevant parties.
• Answer phone calls, emails, and other inquiries promptly and professionally. Connects with external parties when necessary, on behalf of patients.
• Enter referral details, authorizations, and appointment confirmations into the EHR.
• Maintain accurate logs and tracking systems for open referrals.
• Follow up on pending referrals and escalate unresolved issues.
• Ensure all referral processes comply with HIPAA, payer requirements, and internal policies.
• Participate in audits and quality improvement initiatives related to care coordination.
• Appropriately and promptly elevate complex cases, obstacles to care, or time-sensitive concerns to leadership.
LICENSES/CERTIFICATES
None
EDUCATION/EXPERIENCE
• High school diploma or GED; or Medical Assistant experience
• 2+ years of experience in a medical office setting, preferably in referrals, billing, or care coordination.
• Knowledge of insurance plans, prior authorizations, and provider networks.
• Proficiency in electronic health record (EHR) systems
• Bilingual (Spanish/English or other common local language) strongly preferred.
• Strong follow-through and accountability.
• Comfortable with navigating ambiguity and problem-solving independently.
• Able to manage high referral volume.
• Standard office work: sitting, typing, phone use.
• May require occasional lifting of supplies up to 25 lbs.
SETTING
Tarzana Treatment Centers, Inc. is a non-profit corporation, which provides behavioral healthcare services, including chemical dependency.
EQUAL OPPORTUNITY EMPLOYER
Tarzana Treatment Centers, Inc. does not discriminate as to race, nationality, religion, gender, sexual orientation and disability in its hiring practices.
ADA REQUIREMENT
Tarzana Treatment Centers, Inc. supports the Americans with Disabilities Act. Discrimination is prohibited in all aspects of employment against disabled persons, who, with reasonable accommodations, can perform the essential functions of a job.
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