Slot Operations Manager

SUMMARY:

Manage all Slot operation activities and initiatives. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Responsible for planning, organizing, scheduling sufficient staffing to meet business level, and delegating the day-to-day operations of the Slot Department.
• Oversee and maintain integrity of Slot floor activities.
• Monitor the performance of Slot staff, ensuring productivity and adherence to Casino policies and procedures, N.I.G.C. regulations, game protection, and the Gaming Commission standards.
• Monitor slot machines to determine if there is suspicious and/or fraudulent activity. (MICS (h) standards for evaluating theoretical).
• Handle jackpot payouts which require W2-G, W-9, and Foreign JP Forms.
• Ensure all progressive levels are tracked, recorded and transferred when needed. (MICS (k) in house progressive gaming machines standards. (MICS (i) wide area progressive gaming machine standards).
• Manages and handles all unresolved customer disputes and follows escalation process as needed.
• Utilize the Gaming system to research tickets, disputes, jackpots, and other needed issues that may arise.
• Ensure application of federal currency reporting requirements during for the department, specifically Title 31.
• Perform duties of Slot Attendant as required by the business needs.
• Assume administrative responsibility as assigned by the Slot Director.
• Prepare annual performance evaluations for subordinate personnel.
• Responsible for distributing annual employee evaluations, ensuring they are completed accurately and deadlines are met.
• Maintain excellent communications with all Directors and Supervisors.
• Implements and enforces approved departmental policies and procedures.
• Creates and facilitates new and remedial training to remain competitive within the market.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Monitor labor costs by analyzing staff vs. business levels.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Foster a culture of collaboration, unity, and shared accountability.
• Responsible for maintaining a disciplined environment and implementing practices that promote safety, quality and productivity.
• Help coordinate and supervise training, assignments and development of subordinates.
• Lead through active coaching and mentoring that elevates the teams’ skillsets.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
• Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make independent, difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.
• Remain on call and accessible to be reached via phone even when off shift.
• Oversee the department staffing, ensuring performance management, productivity, and conduct by developing action plan administered through coaching.
• Collaborate with other departments to ensure operational efficiency.
• Identify department deficiencies and recommend action for improvement.
• Prepare required reporting for the upper management as needed.
• Interview, onboard, and coordinate adequate training for new hires into the Department.

SUPERVISORY RESPONSIBILITIES:

Must demonstrate strong interpersonal skills, critical thinking abilities, and sound decision making capabilities. This role oversees, both directly and indirectly, all team members within the Slot Department. The position requires strict adherence to and compliance with all Tribal organization policies, procedures, and applicable laws. Additionally, this role is responsible for ensuring the overall success of the department and for driving the achievement of organizational goals.

Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION AND EXPERIENCE (MUST BE DOCUMENTED):

• High School Degree (or GED) 
• Five (5) years (or equivalent) Supervisory/Management experience. 

CERTIFICATION, LICENSES AND ANY ADDITIONAL REQUIREMENTS:

• Must pass periodic random drug screens. 
• Must be able to pass background suitability investigation. 
• Must obtain a Tribal Gaming License.
• Must obtain all other applicable certifications and licenses.
• Must provide proof of eligibility to work in the United States within 72 hours of employment.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms. They may be occasionally required to climb or balance, stoop, bend, push, pull, twist, kneel, crouch, or crawl. The employee must occasionally lift up to 35 pounds and/or push, pull up to 50 pounds. The employee is occasionally required use repetitive movements to complete tasks. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be occasionally required to work in low light conditions, and may be exposed to loud noise for extended periods.  

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week; therefore, you must be flexible to work any and all hours.
• Must be available for emergency calls 24/7. 
• Must be available to work weekend and holidays.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

INDIAN PREFERENCE ACT:

The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA:

                                         1.  Tribal Members

                                         2.  Other Native Americans

                                         3.  All other ethnic groups