Team Supervisor

Who We Are

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.

Who We Serve

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.

Compensation We Offer

• The initial compensation for this position ranges from $68,640.00 - 81,860.40 per year.
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations.
• The salary may also vary if you reside in a different location than the location posted.
• 7.5% Bilingual Differential for qualified positions*

Benefits We Offer

• Benefits eligibility starts on day ONE!
• We Offer Comprehensive Medical, Dental & Vision benefits, Voluntary Life Insurance, Flex Spending, Health Savings Account, EAP, and more!
• Employer Paid Long-Term Disability & Basic Life Insurance
• 401K Employer Match up to 4%
• Competitive Time Off Plans (may vary by employment status)
• Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program: Pacific Clinics’ Clubhouse program assists members to function positively in their living, work and social environments. This involves the creation of an environment that provides social, educational, and vocational development opportunities that enables members to lead personal satisfying and socially productive lives. Our program and services help adults recovering from mental illness or co-occurring mental illness who need a place to continue their journey in the company of other caring and encouraging persons. Our goal is to prepare our members for eventual work, school and to take a more active participation in their community. Also, members of the Clubhouse can learn or improve upon important social and interpersonal skills which will enable them to meet goals that they have set for themselves. Clubhouse members may participate working in various units (Snack Bar, Computer Lab, Maintenance, Cooking group, etc.) in order to learn good work habits, improve interpersonal skills, and develop increased personal responsibility. The Pacific Clinics Clubhouse Program also provides opportunities through activities as outings, activities with other clubhouses from San Bernardino, and holiday celebrations. By participation and the support in the Clubhouse Program, we hope members are less likely to require intensive services such as hospitalization or residential care. 

POSITION SUMMARY:

The Team Supervisor coordinates and supervises case managers, housing staff, peers, Family Specialists, Behavior Specialists, Family Finders, LVNS, LPTs, Clubhouse and/or other staff as assigned by the Program Director.  Coordinates cases with the *Department of Mental Health (DMH) and in some counties Behavioral Health and/or other funding sources/agencies and ensures the delivery of integrated behavioral healthcare.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•   Ensures that all supervisees provide a wide array of quality services within their scope of practice to assist consumers in reaching their optimum level of functioning and improved quality of life. 
•  Ensures staff includes a consumer and family-centered approach to services in all treatment activities.
•  Ensures that case management service plans address impairments and strengths and are consistent with the consumer’s diagnosis.
•  Ensures that consumers receive access to timely services including crisis intervention.
•  Participates in the recruitment, selection, hiring and training of program staff.
•  Provides routinely scheduled supervision and consultation to staff adhering to ethical/legal HIPAA standards of practice, Pacific Clinics mission and core values, in enhancing professional growth and development.
•  Participates in the development of program policies and procedures.
•  Performs chart reviews consistent with Agency’s and Division’s requirements.
•  Ensures charting and paperwork meet Agency, quality assurance and funding source requirements. 
•  Ensures program productivity and latency standards are met through ongoing supervision addressing barriers as they arise.
•  Attends all Agency meetings and in-service trainings as required.
•  Collaborates and consults with community partners to ensure consumers’ needs are met.
•  In some counties, supports community outreach and engagement efforts within the program and the region.
•  Provides after-hours on-call crisis response/consultation. 
•  Works with the treatment team to provide appropriate coordinated care services to clients and their families.
•  Attends and participates in staff meetings to provide input towards program development and staff training.  
•  Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.
•  Reports to work on time and maintains reliable and regular attendance.
•  Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
•  Works with a multicultural team sensitive to the cultural and linguistic needs of the clients and families served.  Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

For positions that support the Employment Services Department:

•   Provides individual supervision for employment specialists. Supervision includes some office-based sessions, as well working side-by-side with specialists. Provides frequent (weekly or every other week) field mentoring for specialists who are new to their jobs, and those with outcomes that are less than desired.
•  Collects client outcomes on a monthly basis. Shares outcomes for the program, as well as individual practitioners, with the IPS supported employment team each quarter. Helps team members set goals for improvement. Reviews individual outcomes with each practitioner and develops written plans for improvement. Helps specialists refine their skills so they can improve outcomes.
•  Acts as a liaison to other department coordinators and administrators at the agency. Communicates regularly with mental health supervisors to ensure that services are integrated, to resolve issues, and to act as a proponent for employment.
•  Works with the office of Vocational Rehabilitation to coordinate services. Requests monthly meetings between Vocational Rehabilitation counselors and IPS team members to discuss how to help people served by both agencies.
•  Arranges for IPS supported employment fidelity reviews. Assists with the development of fidelity action plans based on recommendations from the fidelity report. Provides IPS supported employment services to a caseload of two to three people.
•  Performs other duties as assigned.

For positions that perform clinical services:  

•   Considers substance abuse and/or co-occurring disorders in treatment plans.
•  Completes Service and Coordination Plans, progress notes, and other *DMH/DBH required documentation in a timely manner and meets the standards of the Department of Mental Health Short/Doyle Medi-Cal, Pacific Clinics and its funding sources.
•  Provides rehabilitative services to clients and/or their families which might include assistance in restoring or maintaining a client’s functional skills, daily living skills, social skills, medication compliance, and linking up to needed community services and support resources.
•  Provides outreach, advocacy, and rehabilitative services needed for ongoing cases and in crisis intervention.
•  Provides case management, which might include obtaining client information, identifying needs and problems, linking clients and their families to appropriate resources.
•  Works with the treatment team to provide appropriate coordinated care services to clients and their families.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

ORGANIZATIONAL RELATIONSHIPS/INTERACTION:

Supervises employees and performs supervisor responsibilities in accordance with the Clinics’ policies, procedures and practices.

Initiates and maintains professional interactions and communication with Clinics’ employees and/or others.

Works as part of a multidisciplinary team and interacts with all levels of organizational staff and management; outside auditors and/or Agency vendors.

Leadership

•  Communication – Effectively and consistently communicates contract and compliance directives to staff.  Encourages interactive discussions and maintains an open-door policy. Ensures that all staff within the program are properly educated and informed about matters relating to the Agency, program, and division. 
•  Relationships and Attitude – Models professionalism by maintaining effective working relationships, following all policies and procedures and approaching challenges with a proactive and positive attitude.  Also develops strong, trusted relationships with colleagues and customers.
•  Attendance –Models good attendance by adhering to the regular work schedule and at times works additional or varied hours to accommodate workflow.  
•  Problem Solving – Ability to analyze problems and implement acceptable solutions.
•  Confidentiality - Maintains the confidentiality of all business documents and correspondence.

EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS:

•  Bachelor’s degree preferred.
•  Minimum of three (3) years relevant experience working with chronic and severe mental illness.
•  Minimum one (1) to two (2) years supervisory experience or demonstrated experience leading and/or coordinating the work of other staff.
•  Bilingual skills in the appropriate language for the Clinics' clients is highly preferred and in some instances required.
•  Must demonstrate ability to work as part of a multidisciplinary team.
•  Demonstrated ability to work in Windows environment (including Word and Excel).
•  Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy. 

PHYSICAL DEMANDS:

While performing the duties of this job the employee is frequently required to stand or sit.  The employee is required to use hands to produce records and/or documentation in manual or electronic format.  The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions.  The noise level in the work environment is usually moderate.  Community outreach is also required.

SITE SPECIFICS:

A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties.  All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee.  The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.

OTHER SPECIFIC REQUIREMENTS

Must possess a valid CA driver's license and insurance with two years experience and maintain an insurable driving record under the agency’s liability policy.

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Equal Opportunity Employer 

We will consider for employment qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905. 

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